FAQs
Got a question for La Boite about travel, catering or the venue? Read more information via our FAQ below.
If you've got a question that's not on our list, email the team at info@laboite.com.au.
#COVID-19 FAQs
Your COVID-Safe Visit to La Boite
Is It Safe to Visit La Boite?
Yes it is! La Boite operates in accordance with Stage Queensland’s COVID Safe Industry Plan for Live Performance Venues/Theatres, to ensure the Roundhouse Theatre is a safe venue for our patrons, artists and staff to attend.
La Boite is responding to all new Federal and State Government guidelines.
You can read our Industry’s COVID Safe Plan HERE.
What Health Measures Has La Boite Put in Place to Be Covid Safe?
When you visit La Boite and the Roundhouse Theatre, you will notice some changes. These changes are here to make you and other patrons feel safe and comfortable. This includes:
- Allocated seating in the Roundhouse Theatre;
- Sanitation of Roundhouse Theatre seats, post-show, with TGA approved sanitiser;
- Increased sanitation and cleaning to the venue;
- Hand sanitizer available on-site;
- Contactless payment ONLY;
- Pre-show check-in required for contact-tracing purposes;
- Increased signage to direct patron movement, avoid crowd congestion, and ensure social distancing;
- Increased La Boite staff presence to ensure social distancing guidelines are followed.
Do I Need to Provide My Contact Details to Attend an Event?
Yes, you do! Your name, phone number and email address (home address if email is unavailable) is required for contact-tracing purposes.
What Will La Boite Do With My Contact Details?
La Boite will store your contact details for 56 days, and will provide your information to Queensland Health if it is requested. La Boite will NOT give this information to any third parties (except for Queensland Health Officials), and your information will NOT be used for marketing purposes.
I Do Not Want to Provide My Contact Details to La Boite. Can I Still Visit the Theatre?
Your contact details are required by Queensland Law, therefore you cannot enter the theatre without providing your details.
La Boite reserves the right to refuse service and entry to any patron who does not provide adequate contact information.
What Should I Do if I Feel Unwell Before Attending a Performance?
Stay home if you are unwell.
If you are experiencing ANY of the symptoms of COVID-19 - including cough, fever, sore throat, fatigue or shortness of breath - you MUST stay home.
If you are unwell, La Boite strongly urges you to get tested for COVID-19.
If I’M Sick, Can I Get a Refund?
For a La Boite show, yes. If you are experience any of the symptoms of COVID-19 and cannot attend, you are entitled to a full refund. Alternatively, if you would like to attend once you are well, La Boite can transfer you into another performance with no exchange fees.
For external hirers of the venues, it will be at the Promoter's descretion. Please contact the La Boite ticketing team to discuss your options.
You can find more information about our Refund Policy by visiting our Terms and Conditions page.
Can I Sit With My Friends at the Theatre?
Seating configurations may vary depending on the production, therefore we cannot provide any guarantees. To ensure you are sitting with your friends, make sure you purchase your tickets together (i.e. in the same booking).
My Friend Already Has a Booking but I Don’T, Can I Still Sit With Them?
La Boite's Roundhouse Theatre has allocated seating in line with our COVID Safe Plan. This means patrons will select their own seats on check-out, therefore we cannot ensure you will be sitting with your friends. To maximise your chances of sitting together, we recommend booking together.
What Can I Do to Be Safe During My Visit to the Theatre?
To stay safe at the theatre, remember to:
- Stay home if you are sick;
- Practice social distancing (1.5 metres) between you/your social group and other people in the foyer, courtyard and bar;
- Practice good hygiene by washing or sanitising your hands regularly;
- Follow all staff instructions and signage within the theatre;
- Download and run the Commonwealth Government’s official COVID Safe app.
From 4pm on Tuesday 17 November 2020, Live Performance Venues are permitted to reach 100% capacity in their theatres. This means that there will be patrons occupying the seats directly next to, behind and in front of you during the performance (ie, social distancing will not be possible). It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Will Bathrooms Be Open to the Public?
Yes, La Boite’s regular bathroom facilities will be open as usual. We have increased our cleaning procedures in accordance with our COVID Safe Plan.
Will the Bar Be Open Pre/Post Show?
Yes, the La Boite Espresso Bar will be open weekday mornings and at least 1 hour before an event. We have increased our bar and café cleaning procedures, in accordance with our COVID Safe Plan. Please follow all signage and social distancing guidelines at the La Boite Espresso Bar.
What Is La Boite Doing to Remain Accessible to Patrons With a Disability?
La Boite’s existing access guidelines remain in place. If you have any access requirements, please email info@laboite.com.au or call (07) 3007 8600.
What time will the venue open?
The La Boite Espresso Bar and Foyer will be open at least 1-hour before the show. Please find further information, including the onsite menu, HERE.
Do I have to stay in my allocated seat?
Yes. Due to increased capacity and contact tracing requirements, you MUST remain in your allocated seat, which is located on your ticket. If you need help finding your seat, please chat to our friendly Box Office staff before the performance.
Can I leave my seat during the show?
You can leave your seat during the show, but please be mindful of those around you while you are out of your seat. If you re-enter the theatre after leaving, you must sit in your allocated seat.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
When can I leave my seat at the end of a show?
At the end of the show, please wait in your seat. Our friendly front of house team will let you know when it is safe to leave and guide you out of the theatre.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
What's the Exit and Entrance Policy / Procedure at La Boite?
La Boite is managing entry and exit points into the venue to control the flow of patrons. Please follow all venue signage and instructions from La Boite’s staff.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
What's the Food and Beverage Policy? Can Patrons Eat / Drink in the Theatre?
Patrons are welcome to bring drinks into the theatre, provided that all glasses are stemless.
The consumption of food is NOT allowed inside the Roundhouse Theatre.
What Happens if We Need to Exit the Theatre Urgently / for a Personal Matter?
You can leave your seat during the show, but please be mindful of the people around you. La Boite’s front of house staff are more than happy to help with any requests once you’ve left the theatre.
If you re-enter the theatre after leaving, you must sit in your allocated seat.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Do We Have to Socially Distance if There’s an Emergency Evacuation?
In the event of an emergency, patrons are only required to socially distance where possible. Please follow all instructions given to you by La Boite staff, security, and/or emergency services.
From 4pm on Tuesday 17 November 2020, Live Performance Venues are permitted to reach 100% capacity in their theatres. This means that there will be patrons occupying the seats directly next to, behind and in front of you during the performance (ie, social distancing will not be possible). It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
#General
How do I get in contact with La Boite?
For any enquiries, please call La Boite’s Office on (07) 3007 8600 during office hours (Monday to Friday, 9am to 5pm) or email our team via info@laboite.com.au.
Where is La Boite located?
La Boite’s Roundhouse Theatre, Studio, Espresso Bar and Office is located at 6-8 Musk Avenue, Kelvin Grove QLD 4059.
Postal Address: PO Box 232, Red Hill LPO QLD 4059
#Venue
What seating is available at La Boite?
Due to contact tracing requirements, La Boite's events will have allocated seating until further notice. It's important that patrons book together, to sit together.
From 4pm on Tuesday 17 November 2020, Live Performance Venues are permitted to reach 100% capacity in their theatres. This means that there will be patrons occupying the seats directly next to, behind and in front of you during the performance (ie, social distancing will not be possible). It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Is food and drink available onsite?
La Boite’s Espresso Bar serves an array of beverages and snacks for guests. Please find the menu here. During mainstage season, food trucks are also onsite to provide a delicious meal pre-show! More information about the food trucks and dates they’re onsite can be found here.
Kelvin Grove Village is home to a range of restaurants and cafés, just two minutes’ walk from the theatre. Visit The Village Centre or facebook.com.au/kgurbanvillage for more details.
Where can I find La Boite's Accessibility information?
For a comprehensive guide to accessibility at La Boite, please visit our Accessibility page.
What should I wear?
Prefer to wear your jeans to the theatre? No worries! There is no dress code or clothing restrictions at La Boite; you’re welcome to wear any attire that you feel comfortable in. Please note shoes are required to enter the premises.
#Ticketing
Who do I speak with about my tickets after-hours?
If you would like to speak with someone about your tickets after-hours, please email info@laboite.com.au and we'll get back to you as soon as we can. If you are enquiring about the show tonight, the La Boite Box Office opens 60 minutes before the performance commences, please call 07) 3007 8666. Please note this number is not monitored at any other time.
Do my tickets include a transaction fee?
Bookings for La Boite’s Mainstage Performances will incur an additional $4.50 transaction fee*.
*Please note this excludes Members who enjoy fee-free transactions.
Where do I pick up my tickets?
La Boite are operating a paperless Box Office. All tickets will be emailed directly to the provided email address on checkout.
You can find La Boite’s Box Office in the Espresso Bar, just outside the Roundhouse Theatre, open 60 minutes prior to the performance start time. Our friendly staff will be able to answer your ticketing questions.
Does La Boite offer ticket discounts or packages?
Who wants to pay more for going to the theatre on certain days, or because of your age? In 2021, La Boite will be flattening its pricing structure:
Mainstage Productions All tickets $45 (plus a $4.50 fee per transaction)*
HWY Play Readings All tickets $13.50
Looking for a discount? Become a La Boite Member for 20% off Mainstage Productions and free tickets to HWY Events, plus there are no transaction or exchange fees!
* La Boite may offer exclusive experiences throughout the year, for example limited Cabaret Tables, which may be sold at a higher price point.
Please note, pricing will differ for external hirers of the venues. Pricing will be determined by the Promoter's of those individual productions.
Where can I find terms and conditions for ticket holders?
La Boite’s Ticketing Terms and Conditions are available to read on our website at laboite.com.au/terms-and-conditions. La Boite is a member of Live Performance Australia and complies with the LPA Ticketing Code of Practice. Click here to read a copy of the Consumer Code.
Can I exchange a ticket?
The short answer: absolutely!
If you realise the date you booked no longer works for you, give us a call ASAP and we can help you out. Please note Non-Members will be charged a $4 fee to exchange between performances of a production (subject to availability).
La Boite Members holders are entitled to free exchanges between performances of a production (subject to availability).
To exchange your tickets, give us a call on 07 3007 8600 (9am-5pm, Monday-Friday).
How do I collect my new tickets after completing an exchange?
When you exchange your tickets, you will receive e-Tickets (emailed to you) within 15 minutes of your exchange. Don't forget to double-check your spam folder if you don't receive them immediately!
What is the late entrance policy?
Latecomer policy is subject to change, depending on the production. La Boite will advise lock-out periods and latecomer policy ASAP for each production. Please phone La Boite on (07) 3007 8600 or email info@laboite.com.au if you have any questions or concerns.
#Other
Do you offer Meet & Greet or Q&A sessions with the cast and creatives?
La Boite’s ‘Artist Talk’ sessions enable you to chat with the cast, crew and creatives of the production you see! The Artist Talk events may take the form of a conversation, a panel discussion or a Q&A session that is open to everyone, giving you behind-the-scenes info about the show and ideas explored!
Panellists are generally made up of artists, invited guests or subject matter experts - depending on the show. You’ll have the chance to ask questions, meet your fellow audience members and continue the discussion in the bar afterwards. Sometimes it’s not just about seeing the shows – there’s a conversation to be had as well!
Further information can be found via show pages.
Is there accomodation nearby?
Quest Kelvin Grove is located only 300m from the La Boite Roundhouse Theatre, approximately a short 3-minute walk. Enjoy a 20% discount on your stay by using the promo code “LABOITE” when booking directly on their website or call (07) 3308 4800.
