COVID-19 FAQs
Your COVID-Safe Visit to La Boite
Is It Safe to Visit La Boite?
Yes it is! La Boite operates in accordance with Stage Queensland’s COVID Safe Industry Plan for Live Performance Venues/Theatres, to ensure the Roundhouse Theatre is a safe venue for our patrons, artists and staff to attend.
La Boite is responding to all new Federal and State Government guidelines.
You can read our Industry’s COVID Safe Plan HERE.
What Health Measures Has La Boite Put in Place to Be Covid Safe?
When you visit La Boite and the Roundhouse Theatre, you will notice some changes. These changes are here to make you and other patrons feel safe and comfortable. This includes:
- Allocated seating in the Roundhouse Theatre;
- Sanitation of Roundhouse Theatre seats, post-show, with TGA approved sanitiser;
- Increased sanitation and cleaning to the venue;
- Hand sanitizer available on-site;
- Contactless payment ONLY;
- Pre-show check-in required for contact-tracing purposes;
- Increased signage to direct patron movement, avoid crowd congestion, and ensure social distancing;
- Increased La Boite staff presence to ensure social distancing guidelines are followed.
Do I Need to Provide My Contact Details to Attend an Event?
Yes, you do! Your name, phone number and email address (home address if email is unavailable) is required for contact-tracing purposes.
What Will La Boite Do With My Contact Details?
La Boite will store your contact details for 56 days, and will provide your information to Queensland Health if it is requested. La Boite will NOT give this information to any third parties (except for Queensland Health Officials), and your information will NOT be used for marketing purposes.
I Do Not Want to Provide My Contact Details to La Boite. Can I Still Visit the Theatre?
Your contact details are required by Queensland Law, therefore you cannot enter the theatre without providing your details.
La Boite reserves the right to refuse service and entry to any patron who does not provide adequate contact information.
What Should I Do if I Feel Unwell Before Attending a Performance?
Stay home if you are unwell.
If you are experiencing ANY of the symptoms of COVID-19 - including cough, fever, sore throat, fatigue or shortness of breath - you MUST stay home.
If you are unwell, La Boite strongly urges you to get tested for COVID-19.
If I’M Sick, Can I Get a Refund?
For a La Boite show, yes. If you are experience any of the symptoms of COVID-19 and cannot attend, you are entitled to a full refund. Alternatively, if you would like to attend once you are well, La Boite can transfer you into another performance with no exchange fees.
For external hirers of the venues, it will be at the Promoter's descretion. Please contact the La Boite ticketing team to discuss your options.
You can find more information about our Refund Policy by visiting our Terms and Conditions page.
Can I Sit With My Friends at the Theatre?
Seating configurations may vary depending on the production, therefore we cannot provide any guarantees. To ensure you are sitting with your friends, make sure you purchase your tickets together (i.e. in the same booking).
My Friend Already Has a Booking but I Don’T, Can I Still Sit With Them?
La Boite's Roundhouse Theatre has allocated seating in line with our COVID Safe Plan. This means patrons will select their own seats on check-out, therefore we cannot ensure you will be sitting with your friends. To maximise your chances of sitting together, we recommend booking together.
What Can I Do to Be Safe During My Visit to the Theatre?
To stay safe at the theatre, remember to:
- Stay home if you are sick;
- Practice social distancing (1.5 metres) between you/your social group and other people in the foyer, courtyard and bar;
- Practice good hygiene by washing or sanitising your hands regularly;
- Follow all staff instructions and signage within the theatre;
- Download and run the Commonwealth Government’s official COVID Safe app.
From 4pm on Tuesday 17 November 2020, Live Performance Venues are permitted to reach 100% capacity in their theatres. This means that there will be patrons occupying the seats directly next to, behind and in front of you during the performance (ie, social distancing will not be possible). It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Will Bathrooms Be Open to the Public?
Yes, La Boite’s regular bathroom facilities will be open as usual. We have increased our cleaning procedures in accordance with our COVID Safe Plan.
Will the Bar Be Open Pre/Post Show?
Yes, the La Boite Espresso Bar will be open weekday mornings and at least 1 hour before an event. We have increased our bar and café cleaning procedures, in accordance with our COVID Safe Plan. Please follow all signage and social distancing guidelines at the La Boite Espresso Bar.
What Is La Boite Doing to Remain Accessible to Patrons With a Disability?
La Boite’s existing access guidelines remain in place. If you have any access requirements, please email info@laboite.com.au or call (07) 3007 8600.
What time will the venue open?
The La Boite Espresso Bar and Foyer will be open at least 1-hour before the show. Please find further information, including the onsite menu, HERE.
Do I have to stay in my allocated seat?
Yes. Due to increased capacity and contact tracing requirements, you MUST remain in your allocated seat, which is located on your ticket. If you need help finding your seat, please chat to our friendly Box Office staff before the performance.
Can I leave my seat during the show?
You can leave your seat during the show, but please be mindful of those around you while you are out of your seat. If you re-enter the theatre after leaving, you must sit in your allocated seat.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
When can I leave my seat at the end of a show?
At the end of the show, please wait in your seat. Our friendly front of house team will let you know when it is safe to leave and guide you out of the theatre.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
What's the Exit and Entrance Policy / Procedure at La Boite?
La Boite is managing entry and exit points into the venue to control the flow of patrons. Please follow all venue signage and instructions from La Boite’s staff.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
What's the Food and Beverage Policy? Can Patrons Eat / Drink in the Theatre?
Patrons are welcome to bring drinks into the theatre, provided that all glasses are stemless.
The consumption of food is NOT allowed inside the Roundhouse Theatre.
What Happens if We Need to Exit the Theatre Urgently / for a Personal Matter?
You can leave your seat during the show, but please be mindful of the people around you. La Boite’s front of house staff are more than happy to help with any requests once you’ve left the theatre.
If you re-enter the theatre after leaving, you must sit in your allocated seat.
It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Do We Have to Socially Distance if There’s an Emergency Evacuation?
In the event of an emergency, patrons are only required to socially distance where possible. Please follow all instructions given to you by La Boite staff, security, and/or emergency services.
From 4pm on Tuesday 17 November 2020, Live Performance Venues are permitted to reach 100% capacity in their theatres. This means that there will be patrons occupying the seats directly next to, behind and in front of you during the performance (ie, social distancing will not be possible). It is strongly recomended by Queensland Health that patrons wear a facemask in situations where social distancing can not be maintained and upon entry and exit of the theatre.
Why cancel the remainder of Season 2020, why not postpone?
La Boite was devastated to cancel all remaining productions in its 2020 mainstage season including the scheduled performances of St Joan of the Stockyards, Grug, The Happy Prince and Brothers Book Club. We investigated every possible option to postpone or reschedule programmed work, however unfortunately the unpredictability of the ongoing COVID-19 situation prevented us from doing so in 2020. It was important to make the decision early to provide a definitive outcomes for everyone involved and to ensure La Boite remains strong for 2021 and beyond.
Will I get a refund on my tickets and Season Passes?
La Boite’s Box Office staff will contact all ticketholders over the coming weeks to discuss options including a full refund, credit or donating the cost of the ticket back to La Boite to help us nurture emerging artists and support the creation of world-class theatre. Your support will enable us to continue exploring new arts practice, engage with our community through our youth and education programs and invest in the next generation of theatre makers and audiences.
La Boite champions charitable giving during this time and we encourage our entire La Boite family to show compassion and generosity. We support the work of The Actors’ and Entertainers’ Benevolent Fund of Queensland, who have provided emergency assistance via financial support to creatives in need for more than 45 years.
We thank all ticketholders for your patience while we navigate this process as quickly and smoothly as possible and we look forward to welcoming you back.
For more ways to support La Boite, please visit:laboite.com.au/support
To donate to The Actors’ and Entertainers’ Benevolent Fund of Queensland, please visit: abfqld.com.au/
When will La Boite reopen?
While social distancing guidelines and restrictions limiting mass gatherings remain in place, we are unable to open, use or hire our theatre, performance spaces or rehearsal studio. We are closely monitoring the advice of government and health authorities and industry bodies and will be guided by them when it is safe to reopen. All updates, including our reopening date, will be posted to our website and social media channels when available.
Will there be a Season 2021?
We are committed to programming a powerful and diverse season next year and are investigating several productions, formats and programming options for 2021. Our priority is to develop and present vital new Australian work that seeks to represent and engage the rich diversity of form, ideas, ethnicity, gender and identity. We look forward to sharing our 2021 program with you.
